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Frequently asked questions

How can I pay?

At Coolblue, you pay online or in the store.

Online
Online, you can pay with:

  • Credit card (Visa or Mastercard)
  • PayPal
  • Klarna Rechnung
  • SOFORT payment with Klarna
  • Apple Pay
  • Coolblue gift cards
  • Or choose 'Pay in store' if you want to pick up your order in one of our stores

In the store
In the store, you can pay with:

  • EC-karte
  • Credit card (Visa or Mastercard)
  • Cash (up to € 2999)
  • Coolblue gift cards

You can pay in installments for orders between € 99 and € 5000 via PayPal Ratenzahlung. Unfortunately, it's not possible to pay at home during delivery.

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Can I pay afterwards?

Yes, Coolblue works with Klarna, so you can pay your order afterwards. You can choose Klarna Rechnung in the payment step during checkout. After the shipment of your order, you have 30 days to pay via the Klarna app or Klarna website.

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Can I pay in installments?

Yes, this is possible for orders between € 99 and € 5000 via PayPal Ratenzahlung. Choose the payment method 'PayPal'. When you complete your order, you'll automatically go to the PayPal website. Log in with your PayPal information or create a new account. After logging in to PayPal, choose 'Paypal Ratenzahlung'. You can choose from 3, 6, 12, or 24 installments.

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Does Coolblue have a secure payment environment?

Yes. When you start the payment, you'll go to a secure internet environment. This way, others can't see what you're doing. Your transaction information will be encrypted and sent via an SSL connection. You can recognize a safe SSL connection by the green lock icon in your browser.

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Can I pay with cash?

You can pay cash in our stores up to € 2999. We don't accept cash payments at home or at the post office.

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Want to contact us?

Ask your question to our digital assistant. They're happy to help day and night. If our digital assistant can't help, you can contact one of our experts.