1. The offer is addressed exclusively to consumers within the meaning of § 13 BGB, who don't act for purposes in connection with the exercise of commercial, trade, craft, or professional activities;
2. These General Terms and Conditions apply to the ordering of goods and services from the Coolblue assortment on www.coolblue.de/en.
3. These General Terms and Conditions don't apply in the relationship between customers and third parties. In the case of orders from third-party suppliers, a contract is concluded directly between the customer and the third-party provider under the conditions applicable between these. Third-party offers are specifically marked on the offer page.

• Coolblue GmbH
• Bonner Straße 203H
• 40589 Dusseldorf

Registered in the Commercial Register of the Düsseldorf District Court under HRB 90144

Availability:

• Monday to Friday from 08:00 to 23:59
• Saturday from 09:00 to 23:59
• Telephone number: (+49) 211 81973555
• Email address: kundendienst@coolblue.de

1. If an offer has a limited validity period or is made under certain conditions, this is expressly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is detailed enough so that the consumer can judge the offer well. If the contractor uses images, they're a true representation of the products, services, and/or digital content offered. The contractor isn't liable for obvious errors or mistakes in the offer.
3. Each offer must contain the information necessary to make it clear to the customer what rights and obligations are associated with the acceptance of the offer.

1. The customer places the selected products in the shopping cart. The customer can change the entered data and products at any time during the ordering process before a binding order is placed.
2. A binding order of the customer of the products/services included in the shopping cart is placed by clicking the button "Pay".
3. After sending the order, the customer receives an automatically sent order confirmation. The order confirmation isn't an acceptance of the customer's offer of purchase. A contract is only concluded by the declaration of acceptance (in the form of order confirmation or shipping confirmation), which is sent with a separate email, at the latest with the dispatch of the goods to the customer.
4. If Coolblue doesn't accept within 30 days, the customer's order hasn't been accepted. As long as the contractor hasn't confirmed the receipt of the offer acceptance, the consumer can cancel the contract.
5. Coolblue can learn – within the legal framework – whether the customer can fulfil its payment obligations, as well as about all facts and factors that are important for a reasonable conclusion of the contract. If, on the basis of this examination, Coolblue has good reasons not to enter into the contract, Coolblue is entitled to reject an order or request stating reasons or to combine it with fulfilment of special conditions.

You have the right to withdraw from this contract within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods of the order. To exercise your right of withdrawal, you must contact us

Coolblue GmbH Bonner Straße 203h 40589 Dusseldorf

Telephone number: (+49) 211 81973555 Email address: kundendienst@coolblue.de

You have the right to withdraw from this contract within 30 days without giving any reason.  The cancellation period is 30 days from the day on which you or a third party named by you, who isn't the carrier, took possession of the last goods of the order. To exercise your right of withdrawal, you must contact us

• Coolblue GmbH
• Bonner Straße 203h
• 40589 Düsseldorf
• Telephone number: (+49) 211 81973555
• E-mail address: kundendienst@coolblue.de

Download sample withdrawal form

by means of a clear statement (e.g. by telephone, letter or e-mail) about your decision to withdraw from this contract. You can use the attached sample withdrawal form, which isn't mandatory.

In order to maintain the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before expiry of the withdrawal period. 

You can use the attached sample withdrawal form, which isn't mandatory.

Consequences of withdrawal

If you withdraw from this contract, we shall refund all payments we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a method of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within 30 days from the date on which we received the notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. 

You must return the goods immediately and in any case within 30 days from the date on which you inform us of the withdrawal from this contract to 

• Coolblue GmbH
• Am Westbahnhof 543
• 47798 Krefeld

or send it to us to any Coolblue branch in Germany. The deadline is met if you send or hand over the goods before the expiry of the period of fourteen days. We bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to a handling of the goods that isn't necessary to check the nature, characteristics and functioning of the goods.

End of withdrawal policy

Coolblue isn't entitled to withdraw from the following contracts:

(a) contracts for the delivery of goods which aren't prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

(b) contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, aren't suitable for return if their seal has been removed after delivery;

(c) contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature, 

(d) contracts to deliver audio or video recordings or computer software in a sealed package if the seal was removed after delivery; (e) contracts to deliver newspapers, periodicals or magazines with the exception of subscription contracts; 

(f) contracts in which the consumer has expressly requested the contractor to visit it in order to carry out urgent repair or maintenance work; this doesn't apply in respect of other services rendered at the visit which the consumer hasn't expressly requested, or in respect of goods delivered at the visit which aren't necessarily required as spare parts for maintenance or repair.

In addition to the rights specified in this clause, the customer has the opportunity to declare and process the withdrawal of an order with Coolblue personally in every Coolblue branch in Germany within the withdrawal period.

1. The prices offered are in euros including the applicable VAT.
2. During the period of validity indicated in the offer, the prices of the products and/or services offered won't be increased unless there are price changes due to changes in VAT rates.
3. Deviating from the previous paragraph, Coolblue may offer products or services whose prices are subject to fluctuations in the financial market over which the contractor has no influence with variable prices. This variability and the fact that any prices quoted are indicative prices are mentioned in the offer.
4. If you decide to use our installation service, the following additional costs will apply:

• Installation of a washing machine or dryer: € 19.95
• Installation of an intermediate frame: € 79.95
• Connecting a refrigerator: € 19.95
• Change of door stop: € 34.95

1. The contractor is responsible for ensuring that the products and/or services are in conformity with the contract as well as the specifications mentioned in the offer, the reasonable requirements of suitability and/or usability and the legal provisions and/or official regulations existing on the day of conclusion of the contract.

2. A guarantee additionally offered by the contractor, its supplier, manufacturer, or importer doesn't diminish the rights and claims that the consumer can assert against the contractor on the basis of the contract if the contractor doesn't fulfil its part of the contract.

3. An additional guarantee means any obligation of the contractor, its suppliers, importers, or manufacturers to the consumer, on the basis of which the latter can assert certain rights or claims that go beyond the legal obligations, if the contractor doesn't fulfil its part of the contract.

1. Consumer claims for damages are excluded. Excluded from this are claims for damages of the consumer arising from the injury to life, body, health or from the violation of essential contractual obligations (cardinal obligations) as well as the liability for other damages, which are based on an intentional or grossly negligent breach of duty by the contractor, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.

2. In the event of a breach of essential contractual obligations, the contractor shall only be liable for the foreseeable damage typical of the contract if it has simply been caused by negligence, unless it concerns claims for damages by the consumer arising from injury to life, body or health.

3. The limitations of paragraphs 1 and 2 also apply to the legal representatives and vicarious agents of the contractor if claims are asserted directly against them.

4. The limitations of liability arising from paragraphs 1 and 2 don't apply insofar as the contractor has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The same applies if the contractor and the consumer have reached an agreement on the nature of the matter. The provisions of the Product Liability Act remain unaffected.

1. The contractor shall exercise the greatest possible care in the receipt and execution of product orders and in the assessment of requests for the provision of services. 2 .The place of delivery is the address that the consumer has provided to the contractor.
2. Delivery is free of charge throughout Germany.
3. If the customer lives in the Rhineland and orders before 17:00, its package will be delivered free of charge the next working day, except on Sundays and public holidays. Outside the Rhineland, the goods will be delivered on the next working day, provided the customer orders by 17:00. Coolblue reserves the right to execute goods within 30 days at the latest, unless another delivery time has been agreed. If delivery is delayed or if an order can't be executed or can only be executed in part, the customer will receive a notification of this at the latest 30 days after it has placed the order. In this case, the customer has the right to terminate the contract at no cost.
4. After termination in accordance with the previous paragraph, the contractor shall immediately reimburse the amount paid by the customer.
5. The risk that products will be damaged or lost shall be borne by Coolblue until the moment of delivery to the customer or a representative previously instructed by the customer and made known to Coolblue, unless expressly agreed otherwise.
6. More information about our delivery conditions can be found under delivery service.

The goods remain the property of Coolblue until full payment.

1. The payment methods indicated at the end of the order process are available to the customer. For more information, see Payment Options.

2. The data entered may be stored by the selected payment provider, but not by coolblue. The respective data protection regulations of the selected payment provider apply.

1. Coolblue shall bear the costs of returning the goods.
2. The customer can decide whether to exchange, repair and return the goods. In order to assert its claims, the online return form must be completed. The customer then receives its return label by e-mail.
3. If the customer has received its goods via DHL, the customer can request a return label by e-mail. The goods were delivered by Coolblue.
4. Software, cartridges and toners whose sealing and/or film has been removed are excluded from return and exchange, as well as gift cards and vouchers, even if they haven't been used yet.
5. We don't refund money for properly provided services from postmen and technicians. This includes installation and setup costs as well as redeemed vouchers for setup and/or installation.

In the event of a complaint, the customer can submit its complaint about one of our products or services, in addition to our own customer service, to the EHI Retail Institute via the complaint management portal.

1. Any provisions which deviate from or supplement these General Terms and Conditions shall not be construed to the disadvantage of the customer and shall be stipulated in writing or in such a way that they may be stored on a permanent data carrier to which the customer has access.
2. The law of the Federal Republic of Germany shall apply to contracts between the contractor and the consumer to the exclusion of the UN Sales Convention. The statutory provisions limiting the choice of law and the applicability of mandatory provisions, especially of the state in which the consumer has its usual residence, remain unaffected.
3. The contract remains binding in its remaining parts even if individual points are legally invalid. Where available, the legal provisions shall replace the invalid points. Insofar as this would be an unreasonable hardship for a contracting party, the contract as a whole will become ineffective.

Online dispute resolution pursuant to Art. 14 para. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (OS), which you can find at //ec.europa.eu/consumers/odr/. We're not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.