Warranty and repairs

You'll receive at least a 2-year warranty on defects on most products. Your product shouldn't break during the first 2 years with regular use. This is also the case for refurbished iPhone models. You even get a 5-year manufacturer's warranty on BlueBuilt products.

Warranty type The warranty type indicates how your product will be repaired. You can find the warranty type on the product page between the specifications of your products. We have 2 types of warranty:

• Via Coolblue. After you register the repairs, you'll receive a shipping label. Send us your product or bring it to one of our stores.
• At your home. In this case, you don't send the product back yourself. After you register the repairs, we'll contact you to determine the best solution. For example, repairing it at your home, picking up the product for repairs, sending you replacement parts, or exchanging it for a new product.

Do you want to return your product or have it repaired? You can easily and quickly register it via the online return form.

If your product breaks within the warranty period and it's a manufacturing defect, the repair is completely free.

Even if the defect is due to your own fault, we can help you with the repair. You have to pay for this. We can't indicate in advance how high the costs will be. We'll first examine your product, make a quote, and wait for your decision before we start the repairs.

You can quickly and easily register the repairs via the online return form.

You can contact us for your repair whether the manufacturer's warranty is still valid or not. The repairs are free within the manufacturer's warranty, but you'll have to pay if it's lapsed.

• Is your product defective within 30 days of purchase? You can choose to get your money back or exchange your product for a new product;
• Is your product defective after 30 days under normal use and within the warranty period? This is a manufacturing defect and the repair is completely free of charge.
• You can also contact us outside the manufacturer's warranty. You have to pay for this. We'll examine your product and make a quotation. Based on that, you can choose whether you want to have it repaired or not.

You can easily and quickly register your repairs via the online return form.

This depends on the specific product. We offer different solutions for small products and large products.

• Most products can be returned to us. Pack up the product and send it to us via a nearby DHL point.
• In case you want to have a large product repaired, such as white goods, a technician will come so your appliance doesn't have to be moved.

Do you want to know if a technician is going to come by? We'll always let you know via email after your product has been registered. You can easily register your repairs yourself easily and quickly via the online return form. In addition, you can find out what type of warranty you have on the product page of your product, under 'specifications'. Does it say 'On-site service'? A technician will come by.

Yes. You do have to pay for this. We'll check your product and make a quote. Based on this, you can choose if you want to have it repaired or not. You can easily and quickly register your repair via the online return request form.

If your product doesn't work well anymore as a result of how you used it. For example, if you get a black screen after spilling coffee over your laptop. Or when your phone screen breaks after you drop it. The repair service will inspect your product to deduct how the defect happened and whether it's under the warranty. If you want to have user damage repaired, you have to pay for it.

You can register your repair quickly and easily via the online return form.

You can do this easily and quickly via the online return form.

Is your product not listed with the orders? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with.

Register your return first via the online return form. You'll receive a return number and shipping label from us. This is the fastest way to start your return or repair. You can also use the general model form. You can find it here.

Note: are you using the general model form? You won't receive a Track & Trace code and we won't be able to keep you as updated on the status.