Stores

Coolblue has 4 stores in Germany, in Dusseldorf, Dortmund, Essen, and Frankfurt am Main. You can find all information about the stores here.

No, you can't email or call the stores unfortunately. Can't find the answer to your question among the frequently asked questions? Luckily, our heroes at the customer service know everything about the stores. They're ready for all your questions every day until 23:59. Of course, you're also always welcome in one of our stores

Yes. That's possible for products that are available for pickup in store when you place the order. We only deliver and exchange large products at your home.

Take your product to our store in Dusseldorf or Essen. Don't know which product you want to exchange it for? Our experts are happy to help you find a product that suits you better. You don't have to register your product via the website, but it's a good idea to keep your order number ready.

Already know which product you want to exchange it for?

1. Order your new product to reserve it.
2. Indicate that you want to pick up your product in the store when you complete your order. That way, you won't have to pay yet.
3. In most cases, you'll be able to pick up your new product the same day or the next day. We'll let you know as soon as your new product is ready in the store.

What if I want to exchange my product for a cheaper product? We'll deposit the difference back in your account. You can only get a cash refund if you paid in cash. We'll refund up to € 50 in cash.

What if I want to exchange my product for a more expensive product? You can pay the difference.

Yes, you can pay with cash up to € 2999 in our stores. Reserve a product online and choose 'Pay in store' or visit us to place your order.