Stores
Here you'll find the answers to all your questions about store visits. Varying from the payment options in our stores to whether you can request a repair for your product. You can also check the status of your store order here.
Quickly do it yourself
Make an appointment for advice
Find your nearest store and opening times
Frequently asked questions
Where are the Coolblue stores?
Coolblue has 2 stores in Germany. There's one in Dusseldorf and one in Essen. You can find all information about the stores here.
Can I contact the stores?
No, you can't email or call the stores unfortunately. Can't find the answer to your question among the frequently asked questions? Luckily, our heroes at the customer service know everything about the stores. They're ready for all your questions every day until 23:59. Of course, you're also always welcome in one of our stores
Can I exchange my product in the store?
Yes. That's possible for products that are available for pickup in store when you place the order. We only deliver and exchange large products at your home.
Take your product to our store in Dusseldorf or Essen. Don't know which product you want to exchange it for? Our experts are happy to help you find a product that suits you better. You don't have to register your product via the website, but it's a good idea to keep your order number ready.
Already know which product you want to exchange it for?
- Order your new product to reserve it.
- Indicate that you want to pick up your product in the store when you complete your order. That way, you won't have to pay yet.
- In most cases, you'll be able to pick up your new product the same day or the next day. We'll let you know as soon as your new product is ready in the store.
What if I want to exchange my product for a cheaper product? We'll deposit the difference back in your account. You can only get a cash refund if you paid in cash. We'll refund up to € 50 in cash.
What if I want to exchange my product for a more expensive product? You can pay the difference.
Can I pay in cash in the store?
Yes, you can pay with a debit card, credit card, and cash in our stores. You can also pay with cash when you pick up the order at the store. In that case, you'll pay for your order afterwards at the store.