Dissatisfied with the handling of a defective new camera
- Does not work properly since purchase
Jan
5 August 2024
Automatic translation off Dutch
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According to our IP camera expert
Usage location | Outdoors | |
Connection type | Internet (WiFi) | |
Subscription needed for full use | ||
Storage options | NAS | |
Smart home platform | Homey |
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Jan
5 August 2024
Automatic translation off Dutch
Peter
16 February 2025
Automatic translation off Dutch
Jan
19 June 2024
Automatic translation off Dutch
In a previous review I already wrote that he did not want to update the firmware. After a lot of hassle, the manual worked. However, 3 weeks ago there was another update that was impossible to get into the camera in any way. Ubiquiti helpdesk eventually agreed to exchange it. Been waiting for this for 2.5 weeks now. I am not satisfied with the processing, I receive a message twice a week that it has not yet been returned and that nothing further can be said. Camera has been out of order since day 1.
Jan
5 August 2024
Automatic translation off Dutch
This is not the only Unifi product I use. I have multiple cameras and access points. I manage all of these from the software on the dream machine pro with an extra HD. It is really easy to add new hardware to the configuration and manage it.
Peter
16 February 2025
Automatic translation off Dutch
I don't know how long Coolblue had the camera in their warehouse, or the wholesaler where they purchased it. The annoying thing was that the automatic firmware update crashed and I had to open a ticket with Ubiquiti. Only a manual update still worked. That is not something that everyone will find easy. You need external software for this, which involves quite a bit of hassle. PS already had 4 Ubiquiti cameras in my network. So not the first purchase. After this everything runs as you would expect from Ubiquiti.
Jan
19 June 2024
Automatic translation off Dutch
With Coolblue Extended Warranty, you are protected against costs due to quality defects of your IP camera for the next 4 years. During the entire term, we will reimburse up to the original purchase price. You can easily add the Extended Warranty in your shopping cart.
Add your IP camera to your shopping cart. In the next step, you can add the Extended Warranty. You can exchange or return your purchase for free within 30 days.
Product number | 948239 |
Manufacturer code | UVC-G5-FLEX |
Brand | Ubiquiti |
Warranty | 2 years |
Processing of your defect | Via Coolblue |
Type of image definition support | QHD (1440p) | |
Video resolution width | 2688 pixels | |
Video resolution height | 1512 pixels | |
Horizontal viewing angle | 102,4 ° | |
Vertical viewing angle | 54,9 ° | |
Pan | ||
Tilt | ||
Zoom (IPcam) | ||
Fisheye | ||
Frames per second | 30 fps | |
Lens diameter | 120,6 mm |
Number of cameras | 1 | |
IP camera type | Mini camera, PoE camera | |
Usage location | Outdoors | |
Alarm system needed for use | ||
Subscription needed for full use | ||
Motion detection sensor | ||
Infrared motion sensor | ||
Suitable for placement behind glass | ||
Dynamic DNS client | ||
Built-in microphone | ||
Number of seconds to review event | 0 s | |
Streaming |
Battery (power source) | ||
Storage options | NAS | |
Built-in WiFi | ||
PoE support |
Height | 10,7 cm | |
Width | 4,8 cm | |
Depth | 4,8 cm | |
Color | White | |
Weight | 170 g | |
Mounting possible | ||
Water-resistant | ||
Water resistance | Waterproof | |
Waterproofness certification | IP certification | |
IP certification | IPX4 |
Controls via app | ||
Controlled via Android app | ||
Controlled via Apple app | ||
Smart home platform | Homey |
Internet connection required | ||
Manufacturer account required | ||
Multi-factor authentication | ||
Log in with fingerprint on your phone | ||
Log in with Face ID on your phone | ||
Usage possible without cloud environment manufacturer | ||
Support for future updates | ||
Personal information required |