Customer Service
You can take care of many things yourself via "Quickly do it yourself". Haven't found what you're looking for? You can find more information about our customer service at the bottom of the page.
Contact
Quickly do it yourself
Orders
Returns and repairs
My Coolblue
Frequently asked questions
How can I contact Coolblue?
You can reach our customer service via different channels. You can find all our contact options on this page. Of course, you're also more than welcome to visit one of our stores.
Are you a business customer? You can find all the business contact options on our business page.
When can I reach your customer service?
Our customer service is available during the following opening hours: Monday to Friday 08:00 - 23:59, Saturday 09:00 - 23:59. On Sunday, our customer service is closed. The customer service is closed on the following days:
- 29 March 2024 (Good Friday) - closed
- 31 March 2024 (Easter Sunday) - closed
- 1 April 2024 (Easter Monday) - closed
- 1 May 2024 (International Workers' Day) - closed
- 9 May 2024 (Ascension Day) - closed
- 19 May 2024 (Whit Sunday) - closed
- 20 May 2024 (Whit Monday) - closed
- 30 May 2024 (Corpus Christi) - closed
- 3 October 2024 (German Unity Day) - closed
- 1 November 2024 (All Saints' Day) - closed
- 25 December 2024 (Christmas Day) - closed
- 26 December 2024 (Boxing Day) - closed
- 1 January 2025 (New Year's Day) - closed
