Customer Service
You can take care of many things yourself via "Quickly do it yourself". Haven't found what you're looking for? You can find more information about our customer service at the bottom of the page.
Contact
Quickly do it yourself
Orders
Returns and repairs
My Coolblue
Frequently asked questions
How can I contact Coolblue?
You can reach our customer service via different channels. For example, you can e-mail us at kundendienst@coolblue.de. You can find all contact options on this page. Of course, you're also more than welcome to visit one of our stores.
Are you a business customer? You can find all the business contact options on our business page.
When can I reach your customer service?
Our customer service is available during the following opening hours: Monday to Friday 08:00 - 23:59, Saturday 09:00 - 23:59. On Sunday, our customer service is closed. The customer service is closed on the following days or different opening hours apply:
- 18 April 2025 (Good Friday) - closed
- 20 April 2025 (Easter Sunday) - closed
- 21 April 2025 (Easter Monday) - closed
- 1 May 2025 (International Workers' Day) - closed
- 29 May 2025 (Ascension Day) - closed
- 8 June 2025 (Whit Sunday) - closed
- 9 June 2025 (Whit Monday) - closed
- 19 June 2025 (Corpus Christi) - closed
- 3 October 2025 (German Unity Day) - closed
- 1 November 2025 (All Saints' Day) - closed
- 24 December 2025 (Christmas Eve) - 9:00 to 18:00
- 25 December 2025 (Christmas Day) - closed
- 26 December 2025 (Boxing Day) - closed
- 31 December 2025 (New Year's Eve) - 9:00 to 18:00
- 1 January 2026 (New Year's Day) - closed
