3 tips if your Microsoft Surface doesn't turn on

Whichever Microsoft Surface device doesn't want to come out of the sleep mode, these 5 tips will help.

• Tip 1: check the battery and charging cable.
• Tip 2: disconnect peripherals.
• Tip 3: force reboot.

If your Surface device charged and does the charger work? Charging it should automatically turn on the Surface device. Charge your Surface device with a suitable cable. If the connector is plugged into the socket, disconnect the charging cable from the device and reconnect it. Do the same with the connector from the socket. Slightly bend the cable on different places to check for any loose connections. It can take up to 15 minutes for an empty Surface device to turn back on. Is the screen still black? Try a different charger and a different socket.

It's possible that a connected device like a keyboard, monitor, or external hard drive prevents it from turning on. That's why you should disconnect all connectors and SD cards from your Surface and try to reboot it again. Don't know how to reboot it? Go to tip 3 for shortcuts to reboot models like the Surface Go, Surface Laptop, and Surface Pro.

There are a couple of methods you can use to reboot your Surface device:

• Press and hold the on/off button for 10 seconds to forcibly switch it off.
• Then, turn on your Surface device the way you normally would.
• If nothing happens, press and hold the on/off button until you see the Windows logo.

Do you have one of these models?

• Surface Pro, Pro 2, Pro 3, Pro 4
• Surface Book
• Surface 2 of 3
• Surface RT

If so, this is how the reboot works:

• Press and hold the on/off button for 30 seconds.
• Release the button.
• Press and hold the volume-up button and on/off button at the same time for 15 seconds, even if the screen briefly lights up. Only release the buttons after 15 seconds.
• Wait for 10 seconds.
• Switch on your Surface device the way you normally would.

When your Surface device turns back on, perform the Surface Diagnostic Toolkut to check if all updates have been installed and is the device works properly.

Didn't any of these tips work? It's possible that your Surface needs professional help. Check if it's still under warranty and contact the point of sale to have it repaired. You should also check how you can back up your information.

Did you buy your Surface at Coolblue? We'll exchange your device within the first 30 days for free. You can register the return via your Coolblue account. Any questions? Contact our customer service. We're happy to help you!