Our customer service
Available
Our customer service is almost always available, 6 days per week from morning to evening. From Monday to Friday, we're happy to help you from 08:00 - 23:59 and on Saturday from 09:00 - 23:59. Want to find a washing machine at 22.30 at night? We're happy to give you advice and place your order in time, so you can wash your first load of laundry the next day.
- Call us for free via 0211 819 735 55
- Send an email to kundedienst@coolblue.de
- Send a message via Facebook or Twitter
Useful
You can talk to one of our employees directly via phone, email, Facebook, and Twitter without having to convince a computer about your request. The phone is the quickest way to find a solution, but we're happy to message you too. Aren't you sure if the new console fits on your TV? Send us a photo and we'll check it right away.
Ready to help
Our customer service employees are more than just package detectives, they're here to help you choose, order, connect, or return a new TV. We'll even explain to your grandmother how her new TV works. From the beginning to the end, in any circumstances, we're here for you. Anything for a smile.
Get information
The easiest way to help is via our advice articles and FAQs. That way, you can find the answer yourself without having to make a phone call. Check out customer service page to see if your question has been answered yet.
Popular
We really are too good to be true, we promise. Customers rate us with a 4.8/5. Hard to believe? Read our great reviews by other customers.
