3 tips if the sound or microphone of your OPPO smartphone doesn't work
You phone doesn't play audio, or it doesn't record audio. Sometimes, there's something wrong with the smartphone, but you can solve this with a reset or software update. We'll give a few tips to solve this problem here.
Solve sound and microphone problems
The following steps help to solve the problem.
- Perform a soft reset
- Perform a software update
- Perform a hard reset
Tip 1: perform a soft reset
It can help to perform a soft reset with your device. Follow these steps:
- Press and hold the standby button and the upper volume button at the same time.
- Release the button when the device turns off, after about 12 seconds.
- Press the standby button so the device turns on again.
Tip 2: perform a software update
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Go to settings.
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Choose update software.
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Download the software.
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Click update.
The audio problems may be the result of outdated software. That's why you should update the software.
- Make sure the device is charged for at least 60%. Otherwise, connect the smartphone to the charger.
- Check if your smartphone is connected to WiFi.
- Tap the cogwheel icon to go to Settings.
- Scroll down and choose for Software update.
- Is there an update available? Choose Download now.
- After downloading, tap Update now.
Your smartphone will now restart. Afterwards, your device will have the most recent software.
Tip 3: perform a hard reset
With a hard reset, you can revert your device back to factory settings. This is a drastic measure, so try the options above first.
- Make sure you made a backup of your apps, files, and photos. These will be lost otherwise.
- Make sure the battery has enough power.
- Go to Settings. Scroll down and choose Advanced settings.
- Choose for Backup and reset. Then, tap on Erase all data (restore factory settings).
- Choose Erase all data. For a more elaborate explanation about his reset, read the article below.
Article by:
Megan
Smartphone Expert.
